Privacy Policy

Lone Star Ranch Pty Ltd ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, purchase products, or sign up for communications.

Effective Date

23 September 2025

Policies

1. Information We Collect

  • Personal details: such as your name, email address, phone number, and shipping/billing address
  • Payment information: processed securely by our third-party payment providers (we do not store full credit card details)
  • Website usage data: including cookies, IP addresses, and browsing activity, used for analytics and site performance
  • Marketing preferences: information provided when you subscribe to our newsletter or participate in promotions

2. How We Collect Information

We collect personal information when you:

  • Place an order on our website
  • Sign up for our newsletter or marketing emails
  • Contact us directly via email or web forms
  • Browse our website (through cookies and analytics tools such as Google Analytics or Meta Pixel)

3. How We Use Your Information

We use your information to:

  • Fulfil and deliver your orders
  • Communicate with you about your order or account
  • Provide customer support
  • Send marketing emails (if you have opted in)
  • Improve our website, products, and customer experience

4. Sharing Your Information

We do not sell your personal information. We may share your data only with trusted third parties where necessary to operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Email marketing services (e.g., Klaviyo)
  • Analytics and advertising platforms (e.g., Google Analytics, Meta Pixel)

5. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and provide personalised advertising. You can adjust your browser settings to refuse cookies, though this may limit some functionality of our site.

6. Marketing + Opt Out

If you subscribe to our emails, we may send you updates, promotions, or news. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.

7. Data Security

We take reasonable measures to protect your personal information, including secure servers and encrypted payment processing. However, no method of online transmission is 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. Please contact us using the details below.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact:

howdy@lonestar-ranch.co

Lone Star Ranch Pty Ltd
422 Rae Street, Fitzroy North, VIC 3068